- Returns or exchanges must be accompanied by an original sales receipt or Guykelvin lookup.
- For merchandise returned within 30 days of the purchase date will be refunded to the original form of payment at the original selling price. If returned after 30 days, a merchandise credit will be issued at the original selling price. After one year, we will no longer accept returns or exchanges. For online orders, the window for returns and exchanges will be determined by the delivery date of the shipped items.
- We'll gladly accept unworn, unwashed, and unaltered merchandise for return or exchange within one year of purchase. All tags must be attached, and items must be returned in original packaging. Defective items may still be accepted.
- All items can be returned to stores with the exception of wedding gowns, bridal sets, and Unlimited Furniture Delivery items, which must be shipped back to our warehouse and cannot be returned to a store unless they were originally purchased at a store location.
- A one-time price adjustment will be granted on full-price purchases *only* if an original sales receipt is presented within 14 days of purchase.
- Items purchased online or in-store cannot be returned to the Guykelvin Home Outlet or Guykelvin pop-up locations.
- Final Sale Policy: Please note that reusable and protective face masks, menstrual cups, personal devices from our sexual wellness assortment, made-to-order wedding gowns, wedding gowns and bridal sets ending in €.99, and sale items purchased at an additional sale-on-sale discount and marked "Final Sale" cannot be returned or exchanged.
Returns & Exchanges
Our Return Policy
We're happy to offer our customers an extended return and exchange window for the holiday season. Orders placed between October 1 and December 31 will be eligible for return or exchange through January 31.
Items purchased after this period will qualify for our standard 30-day policy. Please note: All existing policies, exceptions, and exclusions apply for the holiday extension.
See below for more details.
Please note the exceptions listed below:
Specialty Items
Gifts or Registry Items
- For online purchases, use the Start A Return Or Exchange link located in the footer on our website. Enter the order number and the billing zip code that was used to place the order. The order number can be found on the shipping label on the outside of the packaging. If you're unable to locate this number, please contact us with the gift giver's name and/or email address and we'll be happy to help.
- Make sure to select the e-merchandise credit option and enter the email address you wish for it to be sent to once the return has been received.
- For in-store purchases, returns with a gift receipt may be exchanged or refunded at any store location for merchandise credit.
Curated By Guykelvin
- Merchandise must be returned to the selling partner. Seller return policies may vary and can be found on the product page under Shipping & Returns and in your Order History after an order is placed.
- Merchandise cannot be returned or exchanged in store or mailed back to Guykelvin.
- A prepaid return label will be included with most purchases.
Please note that all product-related issues, such as missing or damaged items/packages, must be reported within 30 days of the shipping date. We look forward to giving you more reasons to fall in love with all that we have to offer!